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How arwana189 Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share data with us — and this page explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to request data changesNo data sold to third partiesContact us to update or delete
arwana189 How arwana189 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our account support team through live chat on the platform. Available around the clock for data queries, wallet concerns, and account access questions from Indonesia.
Email Data Request Send a written data request or deletion request to our support email. We respond within a reasonable period and confirm every action taken on your account record.
Account Settings Panel Some personal details — like your linked mobile number or e-wallet preference between DANA, OVO, and GoPay — can be updated directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Cookies and Session Data

We use cookies to keep your session active between pages and remember your preferred login method. You can adjust cookie preferences in your mobile browser settings at any time without losing your account.

Account Security Measures

Login attempts are monitored for unusual activity. If we detect a new device or location — for instance, a first login from Makassar after regular access from another region — we may prompt an OTP verification step.

Data Retention Policy

We keep your account data for as long as your account is active. When you request account closure, personal data not required for legal or regulatory compliance is removed from our active systems within a reasonable timeframe.

Who Can Access Your Data

Only authorised staff involved in account verification, payment processing, and fraud prevention can access your personal data. Wallet details like your DANA or OVO account reference are never visible to general staff.

Common Questions About Your Privacy on arwana189

If something here does not answer your question, our live chat team handles privacy queries directly — no need to send a formal request for a quick clarification about your account data.

We collect your name, mobile number, email address, and the e-wallet you link — DANA, OVO, or GoPay. Device and session data is also recorded automatically to secure your account access.

Your wallet details are used only to process your deposits and withdrawals. We do not share payment data with third-party advertisers or marketing services under any circumstances.

Yes. Contact our support team via live chat or email with your account details and we will compile a summary of the personal data stored on your account and send it to you.

Submit a deletion request through live chat or email. Once verified, we close your account and remove personal data not required for compliance. We confirm when the process is complete.

We use cookies for session continuity and login memory. You can disable non-essential cookies in your mobile browser settings — this will not affect your ability to log in or use your account wallet.

Data linked to your account is retained for as long as applicable regulations require after closure. Once that period passes, your personal information is removed from our active systems and records.