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How We Handle Your Account Data and Service Access

We run arwana189 with clear policies around account records, payment handling through DANA, OVO and GoPay, and how your data moves through our system. Everything here depends on local law and applies only where eligible regions allow access.

Jurisdiction-dependent accessAccount data handlingPayment record securityUser request pathsSupport contact channels
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arwana189 How We Handle Your Account Data and Service Access
DATA HANDLING

What We Collect, How We Store It, and Your Control

We collect account details, payment records, game session logs and device identifiers to run the platform, verify deposits from DANA, OVO and GoPay, and keep your account secure. Here's how each category works and what you can ask us to do with it.

Account Records

We store your registration details, login history and session timestamps. This data helps us detect unusual access patterns and prevent unauthorised logins. You can request a copy anytime through the privacy request form.

Payment History

Every deposit and withdrawal—DANA, OVO, GoPay or bank transfer—is logged with the amount, timestamp and transaction reference. We keep these records for audit and fraud detection. Payment logs are not shared outside our verification process.

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to see which games get opened most. You can block non-essential cookies in your browser settings.

Data Retention

Account and payment records are kept as long as your account is active, plus a retention period after closure for audit and dispute resolution. If you want your data deleted sooner, submit a deletion request and we'll review it case by case.

POLICY CONTACT

How to Reach Us About Your Data or Account

If you have a question about how we handle your account, want to request your data, ask for corrections or close your account entirely, use one of the contact paths below. Response speed depends on request type—account closures and data requests typically take longer than general policy questions.

Live Chat Open the chat widget from any logged-in page. Policy questions are routed to a specialist who can explain data handling, request your records or start an account closure process.
Email Support Send your data request, correction request or account closure notice to the support address shown in your account footer. Include your registered phone number or email so we can verify your identity before responding.
Account Settings Log in, tap the gear icon, then Privacy Requests. You'll see forms for data export, correction requests and account deletion. Each form asks for verification details to protect your account security.

Common Questions About Data, Access and Your Rights

Yes. Log in, go to Account Settings, tap Privacy Requests, then Data Export. We'll prepare a file with your account details, payment history and session logs. Export requests usually complete within a few days.

Use the Account Closure form under Privacy Requests in your account settings. We'll verify your identity, close the account and delete personal data after the required retention period. Payment records may be kept longer for audit purposes.

We do not sell your data. Payment processors see transaction details needed to clear deposits and withdrawals. Analytics partners see anonymised usage patterns to help us improve the platform. No marketing lists are sold.

Access depends on local law. If your jurisdiction prohibits online casino services, you should not register or play. We do not provide legal advice about your region's rules. Responsibility for compliance rests with you.

Contact support via live chat or email and describe what needs correcting. For security reasons, changes to registered phone numbers or email addresses require identity verification. Most corrections are processed within a few hours.

Yes. When you deposit or withdraw via DANA, OVO or GoPay, we log the transaction reference and amount for verification and audit. Your e-wallet account details stay with the payment provider; we only see the transaction record.

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